Scranton Tax Payers Might Have Received A Collection Letter They May Not Have Deserved
By Mallory Megan on June 1, 2010
More than 200 Scranton taxpayers may have gotten a letter from a debt collection company that they did not deserve. The notices are for unpaid garbage fees that may have actually been paid. According to officials, the garbage bill itself for 2009 could be to blame for more than 200 collection notices sent to city taxpayers in error last week.
They think the issue might be the way the bills were folded into the envelopes. The bill comes with a perforated line above a bar code that identifies the customer, but because of a crease made by the folding of the envelope, a second line under the bar code was formed, which caused people to pull the bill off without the bar code.
Bills that didn’t have a bar code would cause a bank to not register the payment. The mailing house that Scranton hired to stuff the envelopes was fingered. If the bill was mailed to the bank, it would be the pay stub in their payment that goes straight into a lock box. The stubs are then scanned and the bar code is read. After that the bank sends the town a list of those who had come through based on the bar code readings.
Representatives from the debt collections agency who sent out the letters say that they are taking every dispute from people who might have already paid extremely seriously. Company protocol allows consumers to dispute a notice within 30 days of receiving a collections letter. In addition, representatives said that no bill will be collected while they are still sorting out the issue.
The agency will look into each claim from those who alleged they had paid the bill and gotten the notice. Those that they think have paid will be absolved from their debt and will no longer get collections notices and will not be pursued by the collection company.
Rapid Recovery Solution is a commercial debt collection agency.
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